FAQ

  • What is FlorenFile?
    FlorenFile - is a service, that allows you to store your files online and access them at any time.

  • Who uses FlorenFile?
    Anyone can use the FlorenFile. As long as you have an Internet and need high-quality file hosting services, we will be with you.

  • Why should I use FlorenFile?
    There are many reasons for usingFlorenFile, such as:
    - This is a free storage space.
    - You can upload files and easily share with friends.
    - You can download a large file, and send a link to an email.
    - Easily accessible remote storage of your files.
    - And also download files from friends, and much more...

  • How can I download the file?
    There are 2 variants of download - free and PREMIUM, in free mode download speed is limited, in PREMIUM there are no restrictions . To free download you need to select the link, click download, wait for the timer, enter the captcha and get a link to download. To download quickly to buy PREMIUM (more in premium), click on the link and download.

  • I can not download multiple files! What is wrong?
    Members who do not have PREMIUM, can not simultaneously download multiple files from a single IP address, there are some restrictions, to download a file, you should wait for the user 6 hours and 12 hours for the guest..

  • Why do I have slow download speed?
    Free download speed 25-45 kB / s, so the user is better to buy a PREMIUM and download files at the maximum possible speed. Also, we recommend using a download manager, as its functions include the ability to spool the file when it is broken Internet connection. .

  • Can I resume my downloads?
    Yes, you can resume your downloads if you are using our PREMIUM account. During your downloads, you can pause it at anytime and resume it whenever you need to. In free form, resume downloads after the break internet connection as otherwise provided.

  • How long are stored files?
    For registered users term file storage be 30 days from the last download.

  • What is the maximum file size I can upload?
    Maximum upload file size: - For Guest - 100 Mb. - For Members - 400 mb., For PREMIUN User - unlimited.

  • What files can be downloaded?
    All files that do not violate our Terms of service or laws in any country. Please let us know if you notice any violation, by selecting the link, and then send complain (more in Complaints).

  • Can I upload more than one file at a time?
    Yes, you can upload multiple files at once.

  • Where do I see my link to the uploaded file?
    Link will be in the center of the page once the upload is complete. If you frequently download files, we recommend that you sign up to manage your files in a topic - My files.

  • Can I delete my uploaded file?
    Yes, after you download a file you can remove it, or if you are registered user, you can log into My files and remove selected file.

  • What gives the Premium?
    - Unlimited download speed.
    - Unlimited storage space.
    - Unlimited upload Filesize.
    - No advertisements.
    - Download resumed on reconnect.
    - Unlimited parallel downloads.
    - No downloads delay.

  • How to get Premium?
    To purchase a Premium must on page Premium, select the most suitable payment option, and pay.

  • Do premium users have download limit?
    Yes, all premium users have download limit: 20 Gb for 3 days

  • What is the speed I would have if I use PREMIUM?
    Speed of downloading the file using a PREMIUM average of 100 Mbit / sec., But only if your channel is this capable.

  • Refund money for the purchased Premium Access
    If after payment of premium access, you might not be able to use the service because of inaccessibility of our service, or you are dissatisfied with the quality of service, we will refund you the amount of acquired premium access. For this let us know support@florenfile.com form your Premium login on site FlorenFile.com, date of purchase Premium access, payment method, and reason for the return payment. Refunds will be made within 24-72 hours from the time of filing application. We reserve the right not to return the money if the information you provide has not been confirmed.

  • I do not have an account, where do I register?
    To register you must go to the link Sign Up.

  • How can I change my password?
    To change your password you must go into My Account enter the new password and save.

  • I forgot my password, how can I restore access to your account?
    To do this, click on the link Forgot your password? and enter your email. Our system will send a link to change your password on your email.

    If you can not find an answer to your question may take the form Contact Us.

    Complaints
  • How and where can I send a complaint?
    To send a complaint on the doubtful file, you need to link to download this file, and click on button "Report abuse"
    You will see a form of application to delete a file from a server file hosting florenfile.com. We guarantee to process an application within 24 hours from the time of filing and immediate removal of the materials in case of its illegal distribution. Our service operates within the strict framework of the legal field and is ready to cooperate with copyright owners for protecting their property from illegal distribution in network.

    Please specify following information in your application:
    1. Your real name, surname and contacts(e-mail, phone number, real address);
    2. In case you are officially authorized to represent an organization which rights were violated, please specify the name of organization and your position;
    3. Brief explanation of the claim with indication of your(or a company you represent) relation to the content discussed; you have also to confirm that you're absolutely sure that the copyright infringement took place and all the information you gave is trustworthy.

    All the information is essential for a impartial decision making on a content stored by our user, whom with we are tied by obligations described in the rules of florenfile.com service. Therefore we earnestly ask that you responsibly fill the application, which will be considered only provided that you answer all two questions in detail.
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