FAQ
  • What is FlorenFile?
    FlorenFile - is a service, where you can find and download your favorite files.

  • Who uses FlorenFile?
    Anyone can use the FlorenFile. As long as you have an Internet and need high-quality file hosting services, we will be with you.

  • How can I download file?
    There are 2 variants of download - free and PREMIUM, in free mode download speed is limited (there are other limitations), in PREMIUM there are no limitation. To free download you need to select link, click download, wait for the timer, enter captcha and get a link to download. To download quickly, buy PREMIUM (more in premium), click on the link and download.

  • I can not download multiple files! What is wrong?
    Members who do not have PREMIUM, can not simultaneously download multiple files from a single IP address. There are other limitations, free user can download only 1 file per 24 hours.

  • Why do I have slow download speed?
    Free free users download speed 25-45 kB/s (guest and registered), so the user is better to buy a PREMIUM and download files at the maximum possible speed. Also, we recommend using a download manager, as its functions include the ability to spool the file when it is broken Internet connection.

  • Can I resume my downloads?
    Yes, you can resume your downloads if you are using our PREMIUM account. During your downloads, you can pause it at anytime and resume it whenever you need to. In free form, resume downloads after the break internet connection as otherwise provided.

  • What files can be downloaded?
    All files that do not violate our Terms of service or laws in any country. Please let us know if you notice any violation, by selecting the link, and then send complain (more in Complaints).

  • What gives the Premium?
    - Unlimited download speed.
    - No advertisements.
    - Download resumed on reconnect.
    - 6 parallel downloads.
    - No downloads delay.

  • How to get Premium?
    To purchase a Premium must on page Premium, select the most suitable payment option, and pay.

  • Do premium users have download limit?
    Yes, all premium users have download limit: 20 000 Mb for 3 days For free users limit: guest - 2 Gb for 3 days, registered - 4 Gb for 3 days.

  • What speed I would have if I use PREMIUM?
    Download speed for PREMIUM users is up to 1 Gb/sec. But only if your channel is this capable.

  • I do not have an account, where do I register?
    To register you must go to the link Sign Up.

  • How can I change my password?
    To change your password you must go into My Account, enter new password and save.

  • I forgot my password, how can I restore access to your account?
    To do this, click on the link Forgot your password? and enter your email. Our system will send a link to change your password on your email.

  • Refund money for the purchased Premium Access
    To refund money first pleace read our Refund Policy. And then already contact our by email support@florenfile.com

    If you can not find an answer to your question may take the form Contact Us.

    Complaints
  • How and where can I send a complaint?
    To send a complaint on the doubtful file, you need have link on this file, and contact us by our Contact us page
    We guarantee to process an application within 24 hours from the time of filing and immediate removal of the materials in case of its illegal distribution. Our service operates within the strict framework of the legal field and is ready to cooperate with copyright owners for protecting their property from illegal distribution in network.

    Please specify following information in your application:
    1. Your real name, surname and contacts(e-mail, phone number, real address);
    2. In case you are officially authorized to represent an organization which rights were violated, please specify the name of organization and your position;
    3. Brief explanation of the claim with indication of your(or a company you represent) relation to the content discussed; you have also to confirm that you're absolutely sure that the copyright infringement took place and all the information you gave is trustworthy.

    All the information is essential for a impartial decision making on a content stored by our user, whom with we are tied by obligations described in the rules of florenfile.com service. Therefore we earnestly ask that you responsibly fill the application, which will be considered only provided that you answer all two questions in detail.